Telephone Service Standards
Answer within three rings, greet clearly, speak with a warm voice, listen and confirm, hold and transfer politely, take accurate messages and close professionally.
Courses
Courses by professional domain: front office, housekeeping, food and beverage, kitchen, sales and marketing, revenue and reservations, guest experience, quality and audit, security and safety, engineering and hotel management. Every course runs in Arabic and English.
Showing 37–40 of 40 results
Welcome Home
Learn why the welcome creates the first impression, apply the 15-foot and 5-foot rule, use the right greeting and words, and avoid the behaviours that spoil a welcome.
Work–Life Balance
A practical course for hotel colleagues on noticing when balance slips, planning around shifts, building small habits and asking for support.
Workplace Wellbeing
Simple daily habits for hotel colleagues: rest, water, balanced food, safe movement, a calm reset, and knowing when to ask for help.
Train the role, not the job title
Courses are grouped by hotel department so a housekeeper and a front desk agent each get what their own shift needs.
Explore Courses at ALTUS Knowledge & Performance. Practical hospitality knowledge and learning for hotel teams.