होटल तालिम कोर्सहरू

Active Listening

Learn to listen to words, tone and body language, and use the four steps Listen, Ask, Confirm, Act to get every guest request right.

सञ्चार सीप आधारभूत 35 min प्रमाणपत्र

Adapting Communication Style

Learn to observe each guest, adapt language, pace, volume, tone and detail, and keep the message accurate and respectful.

सञ्चार सीप मध्यम 36 min प्रमाणपत्र

Anticipating Guest Needs and Proactive Service

Learn to read real signs of need, offer help with one short question, act within your authority and follow up without intruding.

पाहुना अनुभव आधारभूत 48 min प्रमाणपत्र

Complaint Handling and Service Recovery

Turn a guest complaint into a chance to rebuild trust with a calm start, five clear steps, the right words and real follow-up.

अतिथि सम्बन्ध आधारभूत 41 min प्रमाणपत्र

Emergency Evacuation and Guest Assistance

What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.

सुरक्षा तथा संरक्षा आधारभूत 39 min प्रमाणपत्र

HACCP का आधारभूत कुराहरू

हजार्ड एनालिसिस के हो, होटल किचनमा सामान्यतया हुने क्रिटिकल कन्ट्रोल पोइन्टहरू, र नियन्त्रण प्रमाणित गर्ने अभिलेखहरू।

F&B (खाना तथा पेय) मध्यम 120 min प्रमाणपत्र

Handling Anxious Guests

Reassure anxious guests with calm presence, clear facts and reliable follow-up using a simple five-step response.

अतिथि सम्बन्ध आधारभूत 41 min प्रमाणपत्र

Handling Disappointed Guests

Turn guest disappointment into trust with a five-step service recovery: listen, acknowledge, apologise, resolve and follow up.

अतिथि सम्बन्ध आधारभूत 41 min प्रमाणपत्र

HVAC का आधारभूत कुराहरू

होटलको एयर कन्डिसनिङ कसरी व्यवस्थित हुन्छ, फिल्टर र कोइलका नियमित कामहरू, र अतिथि कोठाको सामान्य गुनासोको निदान।

इन्जिनियरिङ मध्यम 120 min प्रमाणपत्र

OTA व्यवस्थापन

अनलाइन ट्राभल एजेन्टहरूसँग काम गर्ने: सामग्री, र्याङ्किङका कारकहरू, कमिसनको संरचना र विवाद व्यवस्थापन।

राजस्व तथा रिजर्भेसन मध्यम 90 min प्रमाणपत्र

Ownership and Guest Request Follow-up

Own every guest request from the first word to confirmed completion, so the guest never has to chase the solution.

अतिथि सम्बन्ध आधारभूत 40 min प्रमाणपत्र

POS प्रक्रियाहरू

चेक खोल्ने, मोडिफायरहरू, भ्वाइड र कम्प, कोठा शुल्क पोस्टिङ र POS मा सिफ्ट बन्द गर्ने।

F&B (खाना तथा पेय) आधारभूत 60 min प्रमाणपत्र