अग्नि सुरक्षा
आगो पत्ता लगाउने र निभाउने प्रणालीहरू, निकासीका भूमिकाहरू, फायर प्यानल र साप्ताहिक तथा मासिक जाँचहरू।
सुरक्षा तथा संरक्षा
Emergency Evacuation and Guest Assistance
What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.
सारांश
<p>When the alarm sounds, guests look to the nearest uniform. This course prepares every colleague of Dyafa Hotels & Resorts to answer that look with calm, fast and organized action: stop work, listen, report danger and guide guests to the nearest safe exit.</p><p>You will learn the three team roles during an evacuation, how to use the safe route, how to help older guests, guests with disabilities, children and guests facing a language barrier, what to do when a route becomes unsafe, and how to keep and account for your group at the assembly point.</p><p>The golden rule runs through every chapter: use the stairs, reach the assembly point, and do not re-enter.</p>
तपाईं के गर्न सक्नुहुनेछ
- Act immediately and calmly when the alarm sounds, following the five first actions
- Carry out an assigned team role: guide, check or coordinate
- Lead guests along the nearest safe exit route using the stairs, not the lift
- Support older guests, guests with disabilities, children and guests facing a language barrier
- Keep, count and report your group at the assembly point without re-entering the building
आवश्यकताहरू
No prior training is needed; you should know your own hotel's emergency procedure and assigned role.
पाठ्यक्रम
When the Alarm Sounds
1 lessons · 7 min
- video Act Now: The First Actions and Your Team Role पूर्वावलोकन 7 min
Moving Guests Safely
2 lessons · 14 min
- text The Safe Route and Guests Who Need Extra Help 7 min
- video Do and Avoid, and What to Do When the Route Is Unsafe 7 min
At the Assembly Point
1 lessons · 6 min
- text Stay, Keep Together, Account and Report 6 min
बारम्बार सोधिने प्रश्नहरू
Should I use the evacuation chair to help a guest with a disability?
Only if you are trained and authorized to use it. Otherwise ask the guest before helping, follow the plan and request help through the control centre.
What if a guest is missing at the assembly point?
Report the name and last-seen location to the person in charge. Do not go back into the building to search; leave rescue to the emergency teams.
What do I do if my exit route is full of smoke?
Stop and change route: use the approved alternative exit, guide guests away from the danger, inform security and the control centre, and follow the evacuation leader.
सम्बन्धित कोर्सहरू
आपतकालीन प्रतिक्रिया
होटलको आपतकालीन योजना, नाइट सिफ्टका भूमिकाहरू, अतिथि निकासीमा सहयोग र घटनापछिको रिपोर्ट।
संकट व्यवस्थापन
होटलले वास्तवमा सामना गर्ने घटनाहरूको तयारी, पहिलो एक घण्टा, सञ्चारका माध्यमहरू र डिब्रिफ।
पूरा कार्यक्रमभित्र यो कोर्स
धेरैजसो टोलीहरूले यसलाई एउटा विभागीय कार्यक्रमको भागको रूपमा लिन्छन्, जुन प्रमाणीकरण गर्न सकिने एउटा प्रमाणपत्रसहित पूरा हुन्छ।