Guest check-in procedure — ALTUS Demo Hotel Riyadh
Every arriving guest is welcomed, verified and registered to the same standard within four minutes.
SOP resources
Standard operating procedures and training resources from Altus Gulf, by category. Documents and videos open on the page, view only.
15 Published items
Library
Guest Check-in Procedure
To register an arriving guest accurately, hand over a correct and ready room, and create a complete record of the stay from the first minute.
Guest Check-out Procedure
To close a stay with a correct final bill, recover hotel property, and release the room to housekeeping without delay.
Guest Room Cleaning
To return a guest room to the published standard in a fixed sequence, so that any room can be inspected against the same expectation.
Lost and Found Handling
To protect guest property found on the premises and return it to its owner through a traceable, auditable process.
Guest Room Preventive Maintenance
To find and correct room faults before a guest does, on a scheduled cycle that covers every room.
Restaurant Service Sequence
To deliver a consistent restaurant service in a defined order so that every guest receives the same standard regardless of who serves them.
Food Temperature Control
To keep food out of the temperature range in which bacteria multiply, and to hold a record that proves control was maintained.
Fire Alarm Response
To respond to a fire alarm activation quickly and in a fixed order, so that a real fire is met immediately and a false alarm does not become an unnecessary…
Master Key Control
To ensure every master key is accounted for at all times and that access to guest rooms is traceable to a named employee.
New Employee Onboarding
To bring a new employee to a safe, competent standard in their first weeks, with their mandatory training and SOP acknowledgements recorded.
Front Desk Cash Handling
To control cash at the front desk so that every movement is recorded and any difference is identified at the shift it occurred.
Goods Receiving
To accept only goods that match the purchase order in quantity, quality and condition, and to create the record the invoice will be paid against.
Guest Complaint Handling
To resolve a guest complaint at the first point of contact wherever possible, and to record it so the cause can be corrected.
Pre-opening Room Readiness
To confirm that a room is complete, functional and to specification before the property accepts its first booking.
Nothing matches. Try another word or category.
Standard operating procedures your team will follow
Every procedure is written as it is carried out on shift, in Arabic and English, with a checklist the supervisor can sign off.
Explore SOP resources at ALTUS Knowledge & Performance. Practical hospitality knowledge and learning for hotel teams.