Saudi Arabia · Arabic and English
Role-based hotel training, standard operating procedures and workforce certification for hospitality teams in Saudi Arabia, in Arabic and English.
Counted from the published catalogue as this page loaded. Not marketing estimates.
For hotels and groups
Assign training by property, department or job role. See completion, what is overdue, which certificates expire this month, and exactly who has acknowledged the current version of each procedure.
For hotelsFor individuals
Start from the role you hold now and move along a path that names each step: room attendant to executive housekeeper, front office associate to front office manager.
Career pathsFrom assigning training to a certificate a third party can check, in four steps.
A manager assigns a course, a programme or a procedure to a person, a department, a property or a job role, with a due date.
The employee works through lessons in Arabic or English, on a phone during a quiet hour if that is when the shift allows.
An assessment checks they can do the work, not that they sat through it. Attempts, timing and score are recorded.
A certificate is issued with a verification code a third party can check, and the skill is recorded against the employee.
Hospitality Academy teaches the work a hotel actually does. Every course follows a procedure as it is carried out on shift: the sequence, the written standard, the mistakes that appear most often, and a checklist the learner works through in their own department. Courses run in Arabic and English, and the Arabic version is laid out right to left rather than mirrored from an English page.
The catalogue is organised by hotel department, so a room attendant, a front desk agent, a commis chef and a maintenance technician each have a path that belongs to them. Front office, housekeeping, food and beverage, kitchen, sales and marketing, revenue and reservations, guest experience, quality and audit, security and safety, engineering and hotel management are all covered, along with the safety training every employee needs regardless of department.
Procedures are not attachments in a shared drive. Each standard operating procedure is a versioned document with a purpose, scope, responsibilities, the procedure itself, a checklist, safety notes, a quality standard and an escalation route. When a procedure changes, the version is recorded and the people who need to read it are asked to acknowledge it again.
A learner who completes a course and passes its assessment receives a certificate carrying a certificate number and a verification code. Anyone holding that code can check it on the public verification page and see whether it is valid, expired or revoked.
A hotel or group can assign training by property, department, job role or individual, set a due date, and see completion and outstanding items by department. Procedure acknowledgement is tracked the same way, so a manager can see who has read the current version and who has not.
Each department has its own set. Pick yours to see what belongs to it.
How the front desk fits into a hotel day, the shift structure, the systems in use and the standards every agent works to.
Running the desk hour by hour: queue management, shift handover, cash float, key control and the daily reports.
The arrival sequence from greeting to room handover, including identity verification and Saudi registration requirements.
Closing a stay cleanly: folio review, disputed charges, late checkout, express departure and the farewell.
Capturing guest data accurately and lawfully, what must be recorded, and how registration records are stored.
Matching inventory to guests: room blocking, preferences, accessibility needs and handling an oversold night.
One real lesson from the catalogue, shown in both languages. Each version is written separately, and the Arabic is laid out right to left.
English
Where this work sits in the hotel day and what depends on it being done correctly.
العربية
أين يقع هذا العمل في يوم الفندق وما الذي يعتمد على تنفيذه بشكل صحيح.
Each procedure is a versioned document with an effective date and a review date, and everyone it applies to is asked to acknowledge each new version.
Plus 6 more steps, a checklist, safety notes, a quality standard and an escalation route.
Food safety for kitchen and service teams, covering temperature control, storage, allergens and HACCP basics.
The step from doing the work to leading it: standards, briefings, rosters, feedback and quality auditing.
A complete front office qualification covering arrival, departure, guest handling, upselling and the night audit.
From the floor to running a restaurant.
From a first day on the desk to running the department.
From room attendant to executive housekeeper.
Every certificate carries a verification code. Enter it and the answer comes back immediately: valid, expired or revoked. No account needed.
Hospitality Academy is a hotel training and standard operating procedure platform. It provides role-based courses for hotel departments, a versioned SOP library, assessments, and certificates that can be verified publicly. Courses are available in Arabic and English.
Yes. Every course, lesson, procedure and public page exists in Arabic and English as separately written content, and the Arabic interface uses a genuine right-to-left layout rather than a mirrored English one.
Enter the verification code printed on the certificate on the public verification page. The page returns one of four results directly: valid, expired, revoked, or not found. No account is needed to check a certificate.
Most courses take between forty five minutes and three hours of study, and can be split across shifts. Each course page states its own duration, and progress is saved so a learner can stop and resume.
Yes. A training assignment can target an individual, a department, a property, a job role or the whole organization, with a start date, a due date, reminders before the deadline and escalation to the line manager when an item becomes overdue.
A hotel SOP, or standard operating procedure, is a written document that sets out exactly how a task is performed: its purpose, scope, responsibilities, required tools, numbered steps, checklist, safety notes, quality standard and escalation route. It carries a version number so a hotel can prove which version was in force at any date.
No. The academy does not publish pass rates, employer endorsements or accreditation claims, because those would be claims it cannot evidence to a visitor. A certificate states only what it records: who completed what, when, with what score, and whether it is still valid.
Fire safety, emergency response and the property induction are assigned to every employee regardless of department, usually with a seven day due date from their start date. Chemical safety, food safety and knife safety are mandatory for the roles that handle those hazards.
A two week sequence that gets a new front office agent to an unsupervised shift without skipping the safety and privacy training that protects the hotel.
Most hotel procedures fail for the same four reasons. Each one is fixable before the document is published.
What a complete temperature log looks like, why blank cells are the most common finding, and how to fix the cause rather than the paperwork.
The properties, the departments and roughly how many people in each. We come back with the structure set up and the mandatory training already assigned, so the first thing your team sees is their own list rather than an empty catalogue.
