بحران کا انتظام
ان واقعات کی تیاری جن کا ہوٹل کو حقیقت میں سامنا ہوتا ہے، پہلا گھنٹہ، رابطے کے ذرائع اور بعد از واقعہ جائزہ۔
سیکیورٹی اور سیفٹی
Emergency Evacuation and Guest Assistance
What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.
جائزہ
<p>When the alarm sounds, guests look to the nearest uniform. This course prepares every colleague of Dyafa Hotels & Resorts to answer that look with calm, fast and organized action: stop work, listen, report danger and guide guests to the nearest safe exit.</p><p>You will learn the three team roles during an evacuation, how to use the safe route, how to help older guests, guests with disabilities, children and guests facing a language barrier, what to do when a route becomes unsafe, and how to keep and account for your group at the assembly point.</p><p>The golden rule runs through every chapter: use the stairs, reach the assembly point, and do not re-enter.</p>
آپ کیا کرنے کے قابل ہوں گے
- Act immediately and calmly when the alarm sounds, following the five first actions
- Carry out an assigned team role: guide, check or coordinate
- Lead guests along the nearest safe exit route using the stairs, not the lift
- Support older guests, guests with disabilities, children and guests facing a language barrier
- Keep, count and report your group at the assembly point without re-entering the building
تقاضے
No prior training is needed; you should know your own hotel's emergency procedure and assigned role.
نصاب
When the Alarm Sounds
1 lessons · 7 min
- video Act Now: The First Actions and Your Team Role پیش نظارہ 7 min
Moving Guests Safely
2 lessons · 14 min
- text The Safe Route and Guests Who Need Extra Help 7 min
- video Do and Avoid, and What to Do When the Route Is Unsafe 7 min
At the Assembly Point
1 lessons · 6 min
- text Stay, Keep Together, Account and Report 6 min
اکثر پوچھے جانے والے سوالات
Should I use the evacuation chair to help a guest with a disability?
Only if you are trained and authorized to use it. Otherwise ask the guest before helping, follow the plan and request help through the control centre.
What if a guest is missing at the assembly point?
Report the name and last-seen location to the person in charge. Do not go back into the building to search; leave rescue to the emergency teams.
What do I do if my exit route is full of smoke?
Stop and change route: use the approved alternative exit, guide guests away from the danger, inform security and the control centre, and follow the evacuation leader.
متعلقہ کورسز
فائر سیفٹی
آگ کا پتا لگانے اور بجھانے کے نظام، انخلا کے دوران ذمہ داریاں، فائر پینل اور ہفتہ وار و ماہانہ جانچ۔
ہنگامی ردِعمل
ہوٹل کا ہنگامی منصوبہ، نائٹ شفٹ پر ذمہ داریاں، مہمانوں کے انخلا میں مدد اور واقعے کے بعد کی رپورٹ۔
یہ کورس ایک مکمل پروگرام کے اندر
زیادہ تر ٹیمیں یہ کورس ایک شعبہ جاتی پروگرام کے حصے کے طور پر کرتی ہیں جس کے اختتام پر ایک قابلِ تصدیق سرٹیفکیٹ ملتا ہے۔