Kaligtasan sa Sunog
Mga sistema ng detection at suppression, mga tungkulin sa evacuation, ang fire panel at ang mga lingguhan at buwanang pagsusuri.
Seguridad at Kaligtasan
Emergency Evacuation and Guest Assistance
What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.
Pangkalahatang-ideya
<p>When the alarm sounds, guests look to the nearest uniform. This course prepares every colleague of Dyafa Hotels & Resorts to answer that look with calm, fast and organized action: stop work, listen, report danger and guide guests to the nearest safe exit.</p><p>You will learn the three team roles during an evacuation, how to use the safe route, how to help older guests, guests with disabilities, children and guests facing a language barrier, what to do when a route becomes unsafe, and how to keep and account for your group at the assembly point.</p><p>The golden rule runs through every chapter: use the stairs, reach the assembly point, and do not re-enter.</p>
Ang kaya mo nang gawin
- Act immediately and calmly when the alarm sounds, following the five first actions
- Carry out an assigned team role: guide, check or coordinate
- Lead guests along the nearest safe exit route using the stairs, not the lift
- Support older guests, guests with disabilities, children and guests facing a language barrier
- Keep, count and report your group at the assembly point without re-entering the building
Mga kinakailangan
No prior training is needed; you should know your own hotel's emergency procedure and assigned role.
Kurikulum
When the Alarm Sounds
1 lessons · 7 min
- video Act Now: The First Actions and Your Team Role Silipin 7 min
Moving Guests Safely
2 lessons · 14 min
- text The Safe Route and Guests Who Need Extra Help 7 min
- video Do and Avoid, and What to Do When the Route Is Unsafe 7 min
At the Assembly Point
1 lessons · 6 min
- text Stay, Keep Together, Account and Report 6 min
Mga madalas itanong
Should I use the evacuation chair to help a guest with a disability?
Only if you are trained and authorized to use it. Otherwise ask the guest before helping, follow the plan and request help through the control centre.
What if a guest is missing at the assembly point?
Report the name and last-seen location to the person in charge. Do not go back into the building to search; leave rescue to the emergency teams.
What do I do if my exit route is full of smoke?
Stop and change route: use the approved alternative exit, guide guests away from the danger, inform security and the control centre, and follow the evacuation leader.
Mga kaugnay na kurso
Pagtugon sa Emergency
Ang emergency plan ng hotel, mga tungkulin sa night shift, pagtulong sa evacuation ng mga bisita at ang ulat pagkatapos ng insidente.
Pamamahala ng Krisis
Paghahanda sa mga insidenteng talagang hinaharap ng hotel, ang unang oras, mga linya ng komunikasyon at ang debrief.
Ang kursong ito sa loob ng buong programa
Karamihan sa mga team ay kinukuha ito bilang bahagi ng programa ng departamento na nagtatapos sa iisang sertipikong mabeberipika.