Offering Alternatives
Learn to turn an unavailable or not-permitted request into a solution with five steps: Apologise, Explain, Offer, Agree and Follow up.
Courses
Courses by professional domain: front office, housekeeping, food and beverage, kitchen, sales and marketing, revenue and reservations, guest experience, quality and audit, security and safety, engineering and hotel management. Every course runs in Arabic and English.
Showing 25–36 of 40 results
Offering Service
Learn to notice guest needs, approach professionally and offer help before the guest has to ask, then follow through until the service is complete.
Ownership and Guest Request Follow-up
Own every guest request from the first word to confirmed completion, so the guest never has to chase the solution.
Professional Apology
Learn when and how to apologise to a guest: Listen, Acknowledge, Apologise, Fix and Follow up, using professional phrases and without excuses or blame.
Professional Body Language
Learn how words, tone and body language work together, which signals to use with guests and which habits to replace.
Professional Compliments
Learn how to give sincere, brief, respectful compliments to guests, and how to receive compliments gracefully while staying professional.
Professional Deportment in Hotels
Learn how appearance, standing, walking, eye contact, distance and body language create a confident, welcoming presence that guests notice before you speak.
Serving Children
Welcome children as guests, follow the parents' lead, offer family support and keep every child safe across the hotel.
Serving Older Guests
Serve older guests with respect and without assumptions: ask, listen, offer help and respect their choice at every stage of the stay.
Serving VIPs and Repeat Guests
Learn to prepare before arrival, recognise returning guests discreetly, personalise service in four points and protect every guest's preferences and privacy.
Serving Women Guests
Learn to give women guests the same level of service, protect room and identity information, offer choices, use neutral language and keep professional boundaries.
Suspicious Behaviour and Items
Learn to notice behaviour rather than appearance, recognise items that may be suspicious, and follow Observe, Distance, Protect, Report, Follow safely.
Train the role, not the job title
Courses are grouped by hotel department so a housekeeper and a front desk agent each get what their own shift needs.
Explore Courses at ALTUS Knowledge & Performance. Practical hospitality knowledge and learning for hotel teams.