Assisting Sick or Injured Guests
Learn what to do in the first minutes when a guest is sick or injured: secure the area, call trained help or 997, stay with the guest and follow up professionally.
Security & Safety
Missing Child or Vulnerable Guest
Learn what to do when a child or vulnerable guest goes missing: report now, collect a clear description, search by zone and verify before handing the person over.
Overview
When a child or a vulnerable guest goes missing, every minute matters. This course, built from the Dyafa Hotels & Resorts training deck, shows hotel colleagues how to respond calmly and in an organised way.
You will learn the first steps (Alert, Describe, Organise), the information to collect, the key search zones, what to do and avoid during a search, how to care for the person once found and how to verify the receiving person before any handover. The approach in five words: Report, Describe, Organise, Search, Verify.
Source training material
Dyafa Hotels & Resorts
What you will be able to do
- Start the hotel response immediately by alerting security and the supervisor
- Collect a clear, factual description of the missing person
- Search your assigned zone systematically and report every update
- Care for a found person safely without questioning them
- Verify the receiving person and escalate before any handover
Requirements
No prior training is needed; the course suits every colleague, guest-facing or not, because anyone may receive the first report.
Curriculum
Every Minute Matters
2 lessons · 11 min
- video Report Now and Take the First Steps Preview 6 min
- text The Information to Collect 5 min
Searching Systematically
1 lessons · 6 min
- text Key Search Zones and Conduct During the Search 6 min
Found and Verified
1 lessons · 7 min
- text When the Person Is Found and Verifying Before Handover 7 min
Frequently asked questions
Should I wait a few minutes in case the child comes back on their own?
No. The deck is clear: do not wait for the person to return alone. Alert security and the supervisor immediately and start the hotel response.
Can I hand a found child to someone who says they are the parent?
Not without verification. Match their details with the report, check identity and relationship, get approval from security or the supervisor, and record the time and place of the handover.
When are the police or emergency services called?
Following the hotel plan, when there is danger or suspicion: for example the person is afraid of the claimed relative, details do not match, abduction or abuse is suspected, there is an injury or the person is not found quickly.
Related courses
Emergency Evacuation and Guest Assistance
What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.
Guest Safety and Security
Learn to notice risks early, protect guests without causing panic, report quickly, respond to suspicious behaviour and follow the emergency plan calmly.
This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.