Assisting Sick or Injured Guests
Learn what to do in the first minutes when a guest is sick or injured: secure the area, call trained help or 997, stay with the guest and follow up professionally.
Courses
Courses by professional domain: front office, housekeeping, food and beverage, kitchen, sales and marketing, revenue and reservations, guest experience, quality and audit, security and safety, engineering and hotel management. Every course runs in Arabic and English.
Showing 1–6 of 6 results
Emergency Evacuation and Guest Assistance
What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.
Guest Safety and Security
Learn to notice risks early, protect guests without causing panic, report quickly, respond to suspicious behaviour and follow the emergency plan calmly.
Lost and Found and Valuables
Learn what to do when you find a guest's item: secure it, report it, record it, hand it over officially and return it only after verification.
Missing Child or Vulnerable Guest
Learn what to do when a child or vulnerable guest goes missing: report now, collect a clear description, search by zone and verify before handing the person over.
Suspicious Behaviour and Items
Learn to notice behaviour rather than appearance, recognise items that may be suspicious, and follow Observe, Distance, Protect, Report, Follow safely.
Train the role, not the job title
Courses are grouped by hotel department so a housekeeper and a front desk agent each get what their own shift needs.
Explore Courses at ALTUS Knowledge & Performance. Practical hospitality knowledge and learning for hotel teams.