Anticipating Guest Needs and Proactive Service
Learn to read real signs of need, offer help with one short question, act within your authority and follow up without intruding.
Courses
Courses by professional domain: front office, housekeeping, food and beverage, kitchen, sales and marketing, revenue and reservations, guest experience, quality and audit, security and safety, engineering and hotel management. Every course runs in Arabic and English.
Showing 1–7 of 7 results
Guest Farewell and Lasting Impression
Learn to close every stay well: check the experience, assist with departure, thank, invite back and say farewell warmly, and handle last-minute concerns.
Guests Are Individuals
Keep the Dyafa standard consistent while adapting how you deliver it, using five steps: Observe, Listen, Confirm, Adapt, Follow up.
Offering Service
Learn to notice guest needs, approach professionally and offer help before the guest has to ask, then follow through until the service is complete.
Serving Children
Welcome children as guests, follow the parents' lead, offer family support and keep every child safe across the hotel.
Serving Older Guests
Serve older guests with respect and without assumptions: ask, listen, offer help and respect their choice at every stage of the stay.
Serving VIPs and Repeat Guests
Learn to prepare before arrival, recognise returning guests discreetly, personalise service in four points and protect every guest's preferences and privacy.
Train the role, not the job title
Courses are grouped by hotel department so a housekeeper and a front desk agent each get what their own shift needs.
Explore Courses at ALTUS Knowledge & Performance. Practical hospitality knowledge and learning for hotel teams.