Assisting Sick or Injured Guests
Learn what to do in the first minutes when a guest is sick or injured: secure the area, call trained help or 997, stay with the guest and follow up professionally.
Security & Safety
Suspicious Behaviour and Items
Learn to notice behaviour rather than appearance, recognise items that may be suspicious, and follow Observe, Distance, Protect, Report, Follow safely.
Overview
Every colleague in the hotel can help keep guests and teammates safe. This course, built from the Dyafa Hotels & Resorts training deck, shows you how to notice what really matters and what to do next without putting yourself or anyone else at risk.
You will learn to focus on behaviour and context rather than clothing or nationality, recognise the indicators that deserve attention, understand when an item may be suspicious, and follow the four safe response steps. You will also learn exactly what to include in a report, what to avoid, and how to act when danger is immediate.
Source training material
Dyafa Hotels & Resorts
What you will be able to do
- Focus on observed behaviour and context, never on appearance or nationality
- Recognise indicators linked to access, unusual observation and threats
- Identify when an item may be suspicious and never touch, move or open it
- Apply the four safe steps: Stop, Distance, Isolate, Report
- Give a clear factual report and escalate immediately when danger is present
Requirements
No prior training is needed; the course suits every colleague in every department, guest-facing or back of house.
Curriculum
Observe the Facts
2 lessons · 10 min
- video Behaviour, Not Appearance Preview 5 min
- text Indicators That Deserve Attention 5 min
Suspicious Items
1 lessons · 6 min
- text When an Item Becomes Suspicious and the Four Safe Steps 6 min
Reporting and Immediate Danger
1 lessons · 7 min
- text Do and Avoid, What to Report and When Danger Is Immediate 7 min
Frequently asked questions
Should I question a person whose behaviour worries me?
No. Do not accuse, confront or try to hold the person. Observe the facts from a safe place and report them to security or your supervisor immediately.
What should I do if I find an unattended bag?
Do not touch, move, open or inspect it. Move calmly to a safe place, keep guests away without causing panic, and report the location, description and time to security.
Can I take a photo of the item to send to security?
No. The deck says not to photograph it with your personal phone or share information or images online. Describe it clearly in your report instead.
Related courses
Emergency Evacuation and Guest Assistance
What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.
Guest Safety and Security
Learn to notice risks early, protect guests without causing panic, report quickly, respond to suspicious behaviour and follow the emergency plan calmly.
This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.