Active Listening
Learn to listen to words, tone and body language, and use the four steps Listen, Ask, Confirm, Act to get every guest request right.
Hotel Training Courses
Courses by professional domain: front office, housekeeping, food and beverage, kitchen, sales and marketing, revenue and reservations, guest experience, quality and audit, security and safety, engineering and hotel management. Every course runs in Arabic and English.
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Adapting Communication Style
Learn to observe each guest, adapt language, pace, volume, tone and detail, and keep the message accurate and respectful.
Professional Body Language
Learn how words, tone and body language work together, which signals to use with guests and which habits to replace.
Professional Compliments
Learn how to give sincere, brief, respectful compliments to guests, and how to receive compliments gracefully while staying professional.
Train the role, not the job title
Courses are grouped by hotel department so a housekeeper and a front desk agent each get what their own shift needs.