Housekeeping
Guest Room Cleaning
To return a guest room to the published standard in a fixed sequence, so that any room can be inspected against the same expectation.
Scope
Applies to departure cleans and stayover service in all guest rooms and suites.
Responsibilities
Room Attendant performs the clean. Housekeeping Supervisor inspects and releases the room.
Required tools
Cleaning trolley, colour coded cloths, approved chemicals, vacuum, linen stock, amenity stock, personal protective equipment.
Procedure
- Knock three times, announce housekeeping, wait ten seconds, repeat, then enter and prop the door open.
- Open curtains and windows where possible, and switch on all lights to identify failed bulbs.
- Remove all rubbish and room service items, and report anything left behind to the supervisor.
- Strip the bed and inspect linen for stains or damage. Withdraw anything below standard rather than returning it.
- Apply bathroom chemicals and allow the stated dwell time while working on the bedroom.
- Make the bed to the standard setup, then dust from the highest surface downwards.
- Clean the bathroom in order: mirror, basin, bath or shower, toilet last, then floor.
- Replenish amenities, linen, stationery and minibar to the published par level.
- Vacuum from the far corner towards the door, and check under the bed and behind the curtains.
- Do a final visual check from the doorway at guest eye level, then set the room status in the system.
Checklist
- Entry announced correctly
- Lights and bulbs checked
- Rubbish removed
- Substandard linen withdrawn
- Chemical dwell time observed
- Bed to standard
- Bathroom cleaned in order
- Amenities at par
- Vacuumed to the door
- Final check from doorway
Safety notes
Never mix chemicals. Wear gloves for all bathroom work. Place the wet floor sign before mopping. Never carry a used cloth between bathroom and bedroom.
Quality standard
Departure clean within forty minutes for a standard room. Room passes inspection without a re-clean.
Escalation
Report immediately: any suspected biohazard, a guest belonging found after departure, damage beyond fair wear, and any room that cannot be entered safely.
Use this procedure with your team
Procedures are issued to a property, acknowledged by the staff it applies to, and re-issued when they change.