Pre-opening

Pre-opening Room Readiness

To confirm that a room is complete, functional and to specification before the property accepts its first booking.

Scope

Applies to every room during a pre-opening or post-renovation handover.

Executive Housekeeper leads the inspection. Chief Engineer signs off systems. General Manager gives final release.

Room specification sheet, snag list, camera, PPM checklist, inventory list.

Compare the room against the signed specification sheet item by item, including finishes and furniture.
Count and record the full room inventory: linen, amenities, stationery, hangers, glassware and electricals.
Test every system with the Engineering team and record the result against the PPM checklist.
Photograph every defect and enter it on the snag list with a responsible contractor and a date.
Verify the fire safety items: detector, emergency plan, door closer and the escape route signage.
Confirm the key encoding works for that room and that the lock audit records the test.
Deep clean the room after the last contractor has left, not before.
Re-inspect after the deep clean and close the snag list items that are complete.
Hold the room out of inventory until every safety item on the snag list is closed.
Obtain the General Manager release signature and only then load the room into the system for sale.

No room is released for sale with an open fire safety, electrical or water safety snag, regardless of the opening date.

Every released room has a signed readiness record and a closed snag list retained for audit.

Escalate to the General Manager any pressure to release a room with an open safety snag.

Procedures are issued to a property, acknowledged by the staff it applies to, and re-issued when they change.