Human Resources

New Employee Onboarding

To bring a new employee to a safe, competent standard in their first weeks, with their mandatory training and SOP acknowledgements recorded.

Scope

Applies to every new hire, transfer and returning seasonal employee.

HR owns the process. The line manager owns the department induction. The employee completes their assigned training.

Academy learner account, training assignment, SOP library, uniform and locker issue, identification and access card.

Create the academy account before the first day, with department, property and job role set correctly.
Assign the mandatory safety training and the department SOP acknowledgements with a due date of day seven.
On day one, deliver the property induction: emergency exits, assembly point, reporting lines and working hours.
Issue uniform, locker, identification and system access against signature.
Introduce the employee to their team and name the person they should ask when unsure.
Walk the department with the line manager and show each area named in their SOPs.
Confirm on day three that the assigned training has been started, and remove any access barrier.
Review completion on day seven. Training not completed is a manager action, not an employee failure.
Hold a thirty day conversation covering what they can now do unaided and what still needs support.
Record the outcome in the employee skill profile and assign any follow-up training.

An employee must not work unsupervised in a hazardous area before completing the mandatory safety training.

Mandatory training completed within seven days. Every department SOP acknowledged within fourteen days.

Escalate to HR if training is not complete by day fourteen, or if the employee reports they were not given the induction.

Procedures are issued to a property, acknowledged by the staff it applies to, and re-issued when they change.