Front Office Career Path
From a first day on the desk to running the department.
From a first day on the desk to running the department. Each step lists the courses to complete before moving on.
1
Introduction to Front Office
Front Office Associate
Courses in this step
2 Courses
- Front Office Fundamentals Foundation 180 min
- Telephone Etiquette Foundation 60 min
2
Front Office Associate
Front Office Associate
Courses in this step
4 Courses
- Guest Check-in Foundation 90 min
- Guest Check-out Foundation 90 min
- Guest Registration Foundation 75 min
- Property Management Systems Foundation 120 min
3
Senior Front Office Associate
Senior Front Office Associate
Courses in this step
4 Courses
- Room Assignment Intermediate 90 min
- Front Desk Upselling Intermediate 90 min
- VIP and Repeat Guest Handling Intermediate 90 min
- Guest Privacy Foundation 60 min
4
Front Office Supervisor
Front Office Supervisor
Courses in this step
3 Courses
- Guest Complaint Handling Intermediate 120 min
- Night Audit Advanced 150 min
- Team Management Intermediate 120 min
5
Assistant Front Office Manager
Assistant Front Office Manager
Courses in this step
2 Courses
- Hospitality Leadership Leadership 150 min
- Hotel KPIs Intermediate 90 min
6
Front Office Manager
Front Office Manager
Courses in this step
3 Courses
- Hotel Management Essentials Leadership 180 min
- Revenue Management Advanced 150 min
- Quality Management Advanced 120 min
Follow the path end to end
Each step builds on the one before it, and the certificate at the end records what was actually assessed.