Hotel KPIs
What each operating metric measures, how it is calculated and which department can actually move it.
Quality & Audit
Quality Management
Writing a standard people can follow, auditing against it, and closing a finding so it does not return.
Overview
Writing a standard people can follow, auditing against it, and closing a finding so it does not return. The course is built around the procedure as it is actually carried out on shift, with a written standard, the common mistakes, and a checklist to work through.
What you will be able to do
- Carry out the procedure to the written standard without supervision.
- Recognise the common failures in this task and correct them.
- Complete the associated checklist and record the result.
- Know when the situation must be escalated to a supervisor.
Requirements
No prior study is required. Access to the relevant work area is useful for the practice checklist.
Curriculum
Orientation
2 lessons · 13 min
- text Why this matters: Quality Management Preview 8 min
- text What you will be able to do: Quality Management 5 min
The standard
3 lessons · 31 min
- video The procedure demonstrated: Quality Management 14 min
- text The written standard: Quality Management 12 min
- pdf Reference sheet: Quality Management 5 min
In practice
3 lessons · 32 min
- text Common mistakes: Quality Management 10 min
- text Working under pressure: Quality Management 10 min
- checklist Practice checklist: Quality Management 12 min
Assessment
1 lessons · 8 min
- text Review before the quiz: Quality Management 8 min
Frequently asked questions
How long does this course take?
About 120 minutes of study, which can be split across shifts.
Is a certificate issued?
Yes. A certificate with a verification code is issued once the course and its assessment are passed.
Is the course available in Arabic?
Yes. Every lesson exists in English and Arabic, and the Arabic version is laid out right to left.
Related courses
This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.