Concierge Service
Building a usable local knowledge base, handling requests end to end and following up before the guest has to ask.
Front Office
Front Office Fundamentals
How the front desk fits into a hotel day, the shift structure, the systems in use and the standards every agent works to.
Overview
How the front desk fits into a hotel day, the shift structure, the systems in use and the standards every agent works to. The course is built around the procedure as it is actually carried out on shift, with a written standard, the common mistakes, and a checklist to work through.
What you will be able to do
- Carry out the procedure to the written standard without supervision.
- Recognise the common failures in this task and correct them.
- Complete the associated checklist and record the result.
- Know when the situation must be escalated to a supervisor.
Requirements
No prior study is required. Access to the relevant work area is useful for the practice checklist.
Curriculum
Orientation
2 lessons · 13 min
- text Why this matters: Front Office Fundamentals Preview 8 min
- text What you will be able to do: Front Office Fundamentals 5 min
The standard
3 lessons · 31 min
- video The procedure demonstrated: Front Office Fundamentals 14 min
- text The written standard: Front Office Fundamentals 12 min
- pdf Reference sheet: Front Office Fundamentals 5 min
In practice
3 lessons · 32 min
- text Common mistakes: Front Office Fundamentals 10 min
- text Working under pressure: Front Office Fundamentals 10 min
- checklist Practice checklist: Front Office Fundamentals 12 min
Assessment
1 lessons · 8 min
- text Review before the quiz: Front Office Fundamentals 8 min
Frequently asked questions
How long does this course take?
About 180 minutes of study, which can be split across shifts.
Is a certificate issued?
Yes. A certificate with a verification code is issued once the course and its assessment are passed.
Is the course available in Arabic?
Yes. Every lesson exists in English and Arabic, and the Arabic version is laid out right to left.
Related courses
Front Desk Upselling
Reading the booking, offering the right upgrade at the right moment and recording the result honestly.
Guest Check-in
The arrival sequence from greeting to room handover, including identity verification and Saudi registration requirements.
This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.