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Emergency Evacuation and Guest Assistance

Emergency Evacuation and Guest Assistance

What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.

Has discount
Expiry period Lifetime
Made in English
Last updated at Fri Sep 2026
Level
Beginner
Total lectures 4
Total quizzes 4
Total duration 00:27:00 Hours
Total enrolment 0
Number of reviews 0
Avg rating
Short description What every hotel colleague does when the alarm sounds: act at once, guide guests on the safe route, help those who need it and account for everyone.
Outcomes
  • Act immediately and calmly when the alarm sounds, following the five first actions
  • Carry out an assigned team role: guide, check or coordinate
  • Lead guests along the nearest safe exit route using the stairs, not the lift
  • Support older guests, guests with disabilities, children and guests facing a language barrier
  • Keep, count and report your group at the assembly point without re-entering the building
Requirements
  • No prior training is needed; you should know your own hotel's emergency procedure and assigned role.